Updating SAP ABAP Systems on UNIX and Linux: SAP MaxDB

Solving Problems with the SUM User Interface

This section is relevant, if you have problems with the SUM User Interface.

Context

You have several options that might help to solve a problem with SUM User Interface (SUM UI), for example, when an error or a system failure occurred. Note that the following procedure does not represent a sequence that you have to follow step by step, but it has to be read in this way: If the restart of the UI does not work, try step 2. If the restart of the SAP Host Agent does not lead to any success, try step 3, and so on.

Procedure

  1. Restart the SUM UI as described in Starting or Restarting the Software Update Manager.
  2. Restart the SAP Host Agent using the following command:

    <HOSTAGENT directory>/exe/saphostexec -restart

  3. Install the latest SAP Host Agent version.
  4. Cancel the running SAPup processes that were started by the SUM UI. These processes are started again automatically as soon as you start the SUM UI again in the web browser.
  5. To prevent that browser plug-ins and settings interfere with the SUM UI, enter the URL in a new browser window in Private Browsing mode of Microsoft Internet Explorer, Microsoft Edge, or Mozilla Firefox, or the Incognito mode of Google Chrome.
  6. If the problems persist, report an incident on component BC-UPG-TLS-TLA.