SAP is always interested in improving its tools. Our aim is to provide you with a fast and efficient update process. Upon completing the process successfully, the important statistics of the update are collected in a comprehensive report: the UPGANA.XML file. Evaluating the collected information helps us to improve the update process but also brings benefits like transparency and predictability. Note that the form does not collect any business-related data.

To be able to identify areas in need of improvement, we would highly appreciate getting feedback on your experience with the SUM process. For this purpose, we have incorporated a simple feedback form directly in the SUM user interface (Summary roadmap step). The Summary and Evaluation of the Process dialog contains the following sections:

• Summary

  Using the corresponding link in the dialog (UPGANA.XML), you can open a process report, which is designed to easily evaluate your update and to better plan follow-up updates. It includes all important artifacts in a single file.

• Feedback Form

  This form consists of the following:

  • a simple questionnaire on your experiences with the SUM process

  • a free-text feedback field

  • XML data generated during the update process

  • an e-mail field

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