Answer the following questions and put these answers in your incident:

1. For which SAP component do you want to perform the update?

2. We recommend that you attach a copy of the Using the SUM Analysis Feature to the incident.

3. If a trouble ticket exists, attach it to the incident together with the log archive (SAPup_troubleticket.zip). If there is no trouble ticket, include the following information in your incident:

   • Which operating system version are you using?

   • What was the original release of your SAP system?

   • In which phase does the error occur?

     This information is listed at the end of the SAPup.log file located in the SUM/abap/log directory.

4. Did you have problems with the SAP system before the update?

If you are certain that the problem is not an update-specific one but a product-specific one, assign your incident to the appropriate product-specific component. The following table gives you information about the different components to which you can assign your incident in SAP Support Portal.